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SUPPORT CENTER
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Can I return HVAC equipment after purchase?Returns are accepted within 14 days for unopened equipment. See our Returns Policy for full details.
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Do you offer warranties on products?Yes. All units come with a manufacturer warranty. Check with manufacturer's site for additional information.
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Do you offer volume discounts for contractors?Yes. We offer exclusive pricing and support for HVAC professionals. Apply for a contractor account to unlock savings.
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How can I contact Heatload for support?You can call us at 602-245-5273 or use the Contact Us form to get expert advice and order assistance.
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Where do you ship HVAC equipment?We ship HVAC equipment and parts throughout Arizona and across the U.S. Local delivery is available in the Tempe–Phoenix area.
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What types of customers do you serve?We work with homeowners, HVAC contractors, builders, and property managers looking for reliable design and distribution solutions.
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How do I book a design consultation?Use our Design Service page to schedule a consultation online. You’ll receive confirmation and next steps via email.
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What does your HVAC design service include?Our service includes Manual J heat load calculations, equipment sizing, and layout recommendations tailored to your project’s needs.
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How long does it take to receive my HVAC design report?Standard turnaround time is 3 business days for home with 1 system. Expedited options are available upon request
Questions about our HVAC products or services? We've Got You Covered
602-245-5273
Connect with our team for expert advice and assistance with all your HVAC needs
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